Last updated: 30 September 2026. This information applies to this website. The privacy information shown on linked booking and voucher services also applies when you use those services.
DATA CONTROLLER
The Great Escape GmbH, Hanauer Landstraße 340, 60314 Frankfurt am Main, represented by Julien Sotir. For privacy enquiries: kontakt@escapefrankfurt.de.
WEBSITE ACCESS AND HOSTING
This website is hosted by Wix. When you visit it, technically necessary connection data is processed, including your IP address, the time of access, the requested address and information about your browser and operating system. This is necessary to deliver the website and maintain its stability and security. The legal basis is Article 6(1)(f) GDPR; our legitimate interest is a secure, functioning website.
The hosting provider is Wix.com Ltd., 5 Yunitsman St., Tel Aviv, Israel. Wix uses affiliated companies and service providers; data may also be processed outside the EU. Wix describes its transfer mechanisms, including adequacy decisions and standard contractual clauses, in its privacy information. Technical data is processed only for as long as required to provide the service, maintain security and fulfil legal obligations.
ENQUIRIES
If you contact us by email or telephone, we process your contact details and the content of your enquiry so that we can respond. For bookings and steps taken before a booking, the legal basis is Article 6(1)(b) GDPR. For other enquiries, it is Article 6(1)(f) GDPR, based on our legitimate interest in handling your request.
The enquiry form on this website opens your email application with a draft. It does not send a message in the background or store your entries on the web server. We receive the message only when you send it yourself. We delete enquiries once they have been resolved and no statutory retention duties or necessary records require us to keep them.
BOOKINGS AND GIFT VOUCHERS
The buttons take you to the booking or voucher selection. Those services process the details needed for reservations, payment and voucher delivery. Your purchase is completed in the booking system shown there. This website does not collect payment details. Please refer to the privacy information provided during the respective checkout.
MAPS, FONTS AND IMAGES
Fonts, images and the map preview are loaded through this website's hosting service. No interactive Google map is embedded. Google Maps opens only when you click “Get directions”; Google's privacy terms then apply.
ANALYTICS AND COOKIES
The custom website does not include advertising pixels, Google Analytics or marketing cookies. The price calculator runs in your browser and does not send your entries to an analytics service. This does not affect technically necessary processing by the hosting provider.
YOUR RIGHTS
Subject to the statutory conditions, you may request access, rectification, erasure, restriction of processing and data portability. You may object to processing based on legitimate interests for reasons relating to your particular situation. You may withdraw consent at any time with effect for the future. Please use the contact address above to exercise these rights.
You also have the right to complain to a data protection supervisory authority, particularly in the country of your residence, workplace or the place of a suspected infringement.